Help

12speak! is a global language learning community serving its users an easy and fun way to learn a language in a playful online environment. 12speak! is free and registration only takes a minute. Join now and have fun while learning!

General                                                              

Why learn a language with 12speak! ?
12speak! is a free, fun and easy way to learn a language.

How to learn a language with 12speak! ?
12speak! offers you the following features to improve your language skills and enjoy language learning:

Find native speakers and learn a language naturally
Manage your personalised vocabulary and track your personal progress
Play language games and have fun while learning

Which foreign language can I learn with 12speak! ?
12speak! is currently available in English, German, French, Italian, Spanish and Norwegian with more languages coming soon.

Is 12speak! a free learning community?
12speak! membership is completely free! With your membership you gain access to a range of features to enjoy language learning in a playful environment. So join now and start making friends, track your learning progress and train your vocabulary with language games.

How can I join?
Registering with 12speak! is easy and only takes a minute! Just choose one of our registration options (Registration with Facebook or with your personal email address) on the right hand side of this page or on our homepage and follow the instructions. Have fun and see you soon!

How can I get help?
If you have any questions regarding 12speak! don’t hesitate to contact us at support@12speak.com. As a registered 12speak! member you can also contact our Community Managers within the portal who will be happy to assist you with any queries. 

Sign Up and Login

I have not received the activation email after the registration?
Your confirmation email might have arrived in your spam folder, so please check your spam folder. During the registration process you also have the possibility to resend your activation email. No luck? Just contact us at support@12speak.com and we’ll be happy to help.

I recently joined and can’t login?
You probably haven’t activated your account yet. To activate your account you have received an email from welcome@12speak.com. Please check your email inbox and follow the instructions. Not received yet? Please check your spam folder. Not found? Just contact us at support@12speak.com and we will resend your activation email.

I forgot my password?
No worries. You can use our ‘Forgot password’ function on the homepage. One click and you can type in your email address. After confirming your email address you will receive an email in your inbox and you will be able to choose a new password by clicking on the link. To validate your account we will ask you a security question within the process and you can continue enjoying 12speak!

How do I change my password/email address?
If you are registered with your personal email address you can edit your password/email address in your profile by clicking on ‘Edit Personal Information’. If you are registered with your Facebook account please refer to your Facebook account and edit your password/email address there. When coming back to 12speak! after editing your Facebook account we ask you to login with your new Facebook password and you can update your email address by clicking on ‘Update Facebook profile’.

Your Profile

How can I change the language interface of 12speak! ?
You can always choose your preferred language interface in the selection menu on the top right corner.

How do I update my profile?
If you are registered with your personal email address you can edit all your profile information by clicking on ‘Edit Personal Information’. If you are registered with your Facebook account please refer to your Facebook account and edit your personal information like password, email address and profile picture there. When coming back to 12speak!  you can update your information by clicking on ‘Update Facebook profile’. Further information like learning languages and interests can be updated directly within your 12speak! profile by clicking on ‘Edit Personal Information’.

Do I have control over who can view my profile?
Your profile information, except your personal email address, is visible to all 12speak! members. Keeping your profile up to date helps you to connect with native speakers and to enjoy the full 12speak! experience. For further information regarding data collection, use, and disclosure practices please refer to our Privacy Policy.

How can I change the languages to learn?
You can change your learning languages anytime by clicking on ‘Edit Personal Information’.

Your Friends and the 12speak! Community

How can I connect with other 12speak! members?
To find other 12speak! members who share your interests (languages, hobbies, etc.) you can use our ‘Find native speakers’ search. To help you with your search we will also recommend you suitable native language partners within your profile.

How can I chat with other members?
To chat with your online friends or other online 12speak! members just access their profile page and click on ‘Chat now’. Online 12speak! members are also displayed first when searching for suitable language partners. By clicking on the chat icon in your search result you can instantly start your chat with your language partners.

How do I add friends?
When visiting profiles of other 12speak! members you can directly send a friend request to your language partner. As soon as your language partner accepts your friend request he will be added to your friends list and you can improve your language skills by using the chat or sending private messages.

How can I invite friends?
In your profile you find two options to invite friends. You can either choose to invite your friends by email or via your Facebook account.Thank you for sharing 12speak!

Your Vocabulary

How do I use the “My vocabulary” section?
The ‘My vocabulary’ section allows you to store your individual learning vocabulary in one place and to track your learning progress. You can add words to your vocabulary by using the language translation functionality within the ‘My vocabulary’ section or within the chat. While using the chat you can also add words to your vocabulary by simply using a right mouse click. Your individual learning vocabulary is easily accessible anytime and can be trained with our fun learning games to boost your learning progress.

Your Language Learning Games

Which words can I train with the language learning games?
The 12speak language learning games help you to train your individual learning vocabulary. Depending on your learning status you will enjoy fun language learning games with your selected words. Have fun!

Feedback and Contact

How can I contact you?
If you have any questions regarding 12speak! don’t hesitate to contact us at support@12speak.com. As a registered 12speak! member you can also contact our Community Managers within the portal who will be happy to assist you with any queries. 

I’ve sent you an email when can I expect a response?
Our Customer Service endeavours to respond to most email enquiries within one week.

I love 12speak! how can I share it with you?
To continuously improve our services your ideas and suggestions are very important to us. Feel free to contact us with any comments or feedback by emailing us at support@12speak.com. Registered 12speak! members can also provide feedback via the feedback form within the portal. Thank you!


Sign up for free
with Facebook

Sign up for free
with email

Stay tuned!